Neilsen helped a mission organization that flew doctors into Madagascar to provide cleft care, but he knew local doctors were as capable as those flying in.
Nurse Celeste always tried to avoid working with the babies with clefts in her neonatal ward because she felt unable to meet their needs. Then her son was born with a cleft.
When Dr. Dau started as a Smile Train partner, he knew children with clefts were often abandoned or put in orphanages. As an orphan himself, he comes to work each day determined that no other child should experience that pain.