Privacy Policy for Simulare Medical

This Privacy Policy describes Simulare Medical’s (“we”, “us” or “our”) practices regarding the collection, use, and disclosure of “personal information,” which is any information that directly or indirectly identifies an individual. Simulare Medical is a division of Smile Train but this policy does not apply to any information collected by Smile Train or via any of the pages on the general Smile Train website, and information collected by Simulare Medical will not be transferred, shared with or disclosed to Smile Train unless we have your consent to do so.

Please refer to the Smile Train Policy on how personal information is managed when interacting with Smile Train.

This Policy covers personal information that we collect from visitors (“you”) to our “website” (https://www.smiletrain.org/simulare) as well as information we collect in other interactions with you. It does not apply to information collected offline or through other means outside of the context of this website.

By providing us with your information and agreeing to this Policy, you acknowledge and agree that you have read and understand this Policy and the information collection, use, and disclosure practices described herein.

If you do not agree with our Policy, please do not provide us with your information.

If you have questions or complaints regarding our Privacy Policy or these practices, please contact our privacy officer whose contacts details are in the ‘Contacting Us’ section below.

The Information We Collect

We collect the following information when you visit our website or complete the “Contacting Us” form:

• First and last name, email address, title, organization, telephone number and mailing address;
• Any other information you provide in the “Contact Us” form in the notes section; and
• Automatically collected information about your visit (see below).

We may also collect personal contact information from conference organizers where you have provided your consent to such organizer to share your information with us.

We only collect the amount and type of information that is necessary to fulfill the purposes for which the information was collected.

How We Use Information

We use your information in the following ways:

• To communicate with you and respond to your inquiry;
• To provide and ship our products to you;
• To make payment arrangements;
• To provide customer support; and
• If you have provided your consent, you may receive periodic emails about our products and promotions.

We do not collect credit card information or other banking information from you. Payment is made by us providing our wire transfer details to you.

If at any time you would like to unsubscribe to our emailing list or from receiving promotional materials, you can find instructions on how to do so at the bottom of each email that is sent out. You can also contact us as indicated in the “Contacting Us” section below.

Automatically Collected Information

We use cookie technologies and Google Analytics to help improve the functionality of our website. A cookie is a block of data that is installed on devices by the browser of a visitor to a particular website.

Most Internet browsers support cookies. Users can set their browsers to decline certain types of cookies or specific cookies, or choose to delete them.

A cookie cannot read data from a computer hard disk or read cookie files created by other websites. Cookies are primarily used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We do not use any cookies that track visitor usage.

We may also use third-party service providers to monitor and analyze the use of our Website or Services. Google Analytics is a web analytics service offered by Google Inc. (“Google”) that tracks, monitors and reports traffic on our Website. Google tracks information like (i) your IP address; (ii) the type of web browser and operating system being used; (iii) the pages of the Website that you visit; and (iv) other websites you may have visited before visiting our Website.

Google may also transfer this information to other third parties where they are required to do so by law, or where such third parties process the information on their behalf. You can opt-out of having your activity on the website made available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about a visitor’s activity. For more information on Google’s privacy practices, please visit: https://policies.google.com/technologies/partner-sites.

How We Share and Disclose Your Information

We do not sell or trade your personal information.

We only share or disclose your information with your consent and in very limited circumstances to the extent that is required to deliver services or without your consent where required or permissible by law.

• We will transfer information to third-party vendors who help us store or process your information;
• We will disclose your information for other purposes when we have your consent; and
• We will disclose your information where it is required or permissible by law.

Third-Party Links

Any third party sites we link to will have their own privacy policies. We do not control the privacy practices of those third-party sites. Please read the privacy policies before submitting any information to or visiting these sites.

Protecting Your Information

We use appropriate technical, organizational, and physical safeguards to protect your personal information. That said, the transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of your personal information transmitted to our Website.

Data Retention

We will retain your information for the duration of our commercial relationship with you or as otherwise required by law.

International Transfers

Some of our service providers are located outside of Canada and your information may be transferred to the United States, where it will be subject to state and US federal law; these laws may be less protective of your personal information than Canadian federal and provincial privacy laws. While we use contractual safeguards to protect your information, it may nonetheless be subject to access by local law enforcement.

Access to your information and Challenging Compliance

You have the right to request access to your information. You also have the right for your information to be accurate.

If you wish to request access or to correct your information or if you have any questions or concerns about our practices or this policy, please contact us first and we will aim to resolve the issue. If you are not satisfied you may also contact or file a complaint with the federal privacy commissioner’s office.

Office of the Privacy Commissioner of Canada, 30, Victoria Street, Gatineau, Quebec, K1A 1H3, Phone: (819) 994-5444

Contacting Us

If you have any questions or concerns regarding our Privacy Policy, please contact our Privacy Officer as follows:

simularesales@smiletrain.org
Attention: Privacy Officer

Changes to the Privacy Policy

If there are any changes to be made within our Privacy Policy, we will provide notice to you by posting the changes to our website.

This policy was last updated on June 21, 2021.