Susannah Schaefer

President & Chief Executive Officer, Smile Train

Susannah Schaefer is Executive Vice Chair, President & Chief Executive Officer of Smile Train, an international organization focused on empowering local medical professionals to provide free cleft lip and/or palate surgery and comprehensive cleft care to children globally.

Susannah joined Smile Train in February 2013, after serving as a member of the organization’s Board for over ten years. In her role as CEO, she leads Smile Train’s vision to expand access to healthcare and increase local capacity in countries in which Smile Train helps children. During her time as CEO, Susannah has led an organizational rebrand, seeded funding for hundreds of thousands of new smiles, grown and improved Smile Train’s digital medical records database, expanded cleft surgical training and education programs throughout the world, and helped to establish organizational partnerships in Haiti and Rwanda. Susannah also led the team in developing Smile Train’s ground-breaking Virtual Surgery Simulator, further accelerating cleft surgical training and enhancing the organization’s “teach a man to fish” model. In addition, Susannah championed Smile Train’s recent acquisition of Simulare Medical, one of the top cleft surgery simulators in the world, providing Smile Train partners with greater access to safe, high-quality training, particularly in regions with limited resources.

Susannah came to Smile Train after almost twenty years in operational roles, bringing a vast network and past experiences to the team. Previously, Susannah served as Vice President, Director of International Marketing at CA Technologies, where she led implementation of the company’s international marketing strategies. Earlier in her career, Susannah was the Director of Marketing, Asia for CA Technologies, where she built the organization’s presence throughout the region and hosted the first regional CA World conference in China.

Susannah is a Trustee of The Smile Train UK and serves on the Board of Directors of the National Center for Missing & Exploited Children as well as the Board of Directors for Lifebox. She received a Bachelor of Arts degree in communications from the State University of New York College at Oswego.