Susannah Schaefer is Executive Vice Chair and CEO of Smile Train, an international organization focused on providing free cleft lip and/or palate surgery and comprehensive cleft care to children in the developing world.
Susannah joined Smile Train in February 2013, after serving as a member of the organization’s Board for over 10 years. In her role as CEO, she leads Smile Train’s vision to expand access to healthcare and increase local capacity in countries in which Smile Train helps children. During her time as CEO, Susannah led an organizational rebrand, seeded funding for hundreds of thousands of new smiles, expanded cleft surgical training and education programs throughout the world and helped to establish organizational partnerships in Haiti and Rwanda. In addition, Susannah led the team in developing Smile Train’s ground-breaking Virtual Surgery Simulator, further accelerating cleft surgical training and enhancing the organization’s “teach a man to fish” model.
Susannah came to Smile Train after almost twenty years in operational roles, bringing a vast network and past experiences to the team. Previously, Susannah served as Vice President, Director of International Marketing at CA Technologies, where she led implementation of the company’s international marketing strategies. Earlier in her career, Susannah was the Director of Marketing, Asia for CA Technologies, where she built the organization’s presence throughout the region and hosted the first regional CA World conference in China.
Susannah is a Trustee of The Smile Train UK and serves on the Board of Directors of the National Center for Missing & Exploited Children. She received a Bachelor of Arts degree in communications from the State University of New York College at Oswego.