• Home
  • Events
  • Providing a Lifeline: Global Perspectives on Telemedicine and Virtual Education

Providing a Lifeline: Global Perspectives on Telemedicine and Virtual Education

July 9, 2020

Virtual Town Hall
Providing a Lifeline: Global Perspectives on Telemedicine and Virtual Education

On July 9 at 10 AM ET/2 PM GMT, join Smile Train's global staff for a virtual town hall event on telemedicine and virtual education!

The COVID-19 pandemic forced many treatment facilities around the globe to postpone cleft surgeries. For so many families affected by clefts, however, the urgent need for nutritional support, speech services, and medical guidance continued. Smile Train partners and staff have worked to develop an array of cleft telehealth programs and resources, ensuring ongoing care to some of the world’s most vulnerable patients and their families. Alongside partners, Smile Train has also supported the development of virtual education and training programs, ensuring that medical professionals can utilize this time to build their skill set and continue to lead in efforts providing safe, effective and quality comprehensive cleft care. 

Join us to hear voices from around the world discuss the ways in which Smile Train partners are harnessing technology to ensure that patients and providers alike are not left behind during COVID-19 - and, as surgeries resume in many countries around the world, to learn about the future of virtual cleft care.

Speakers (Additional Speakers to be Confirmed)

Erin Stieber, Moderator

Erin Stieber, Senior Vice-President, Programs

Erin joined Smile Train in 2013 and serves as Senior Vice President, Programs. She oversees Smile Train’s programmatic strategy and innovative initiatives in education, training, research and comprehensive care. Prior to joining Smile Train, Erin was the Associate Vice President of Program Development at Operation Smile. Erin’s work at Smile Train focuses on strengthening treatment programs and access to care for children with clefts and overseeing innovative programming to build the capacity of health professionals in 90+ countries to offer safe, high-quality surgical treatment and related comprehensive cleft care. Erin also serves on the Board of the CORE Group, an organization dedicated to improving health practices for vulnerable populations.

Mamta Carroll

Mamta Carroll, Vice President and Regional Director, Asia

Mamta joined Smile Train in 2006, managing the largest program area in India. Currently she manages South Asia, Southeast Asia and MENA, comprising 19 countries. These are intricate, dissimilar and complex geographies with diverse socio-economic and cultural dynamics. Mamta has led Smile Train’s Asia team in extending both reach and impact besides creating sustainable programs, strategic partnerships and a deeper, broader integration of Smile Train’s engagements with multiple stakeholders. Mamta was educated in India at Isabella Thoburn College and the National Institute of Information Technology (NIIT). Mamta has also been trained in Reputation Management and Media Training with the Stern School of Business and Shandwick Inc.


Kimmy Coseteng-Flaviano, Area Director, South East Asia

Kimmy has been spearheading Smile Train’s programs in the Philippines since 2010. She came to Smile Train after working in two of the leading healthcare companies in the world for 10 years in various public affairs roles, which included working with government agencies, patient organizations, communities, key opinion leaders and the media. Her corporate experience prepared her well for her current role in Smile Train. Since joining Smile Train, Kimmy has doubled the reach of programs in the Philippines, increased the capacity of partner hospitals to provide comprehensive cleft care, and created local corporate partnerships to sustain programs in the country. Kimmy graduated from the Ateneo de Manila University with a Bachelor of Arts degree in Social Science and has completed her course requirements for a Master in Public Management graduate degree at the University of the Philippines.

Dr. Nicole Bouba

Dr. Nicole Bouba, Program Manager, CEMAC Zone

Dr. Nicole Bouba trained as a dentist with a Master degree in Health Economics. Her active involvement provided expertise in planning and budgeting, as well as monitoring and execution of plans of national programs on HIV/AIDS, Nutrition and Malaria with the Senegalese Ministry of Health. With about 13 years post-degree experience cutting across Dental Surgery, Public Health and Management, she has developed strong skills in negotiation, customer service and satisfaction as well as result-based management. Since her resumption in August 2017, she has made very remarkable efforts in establishing good rapport with existing and new partners and through her efforts the program has gained in-road into new countries.


Camila Ferreira, Program Manager, Brazil

Camila Ferreira has a BA in International Relations and an MA (with Commendation) in Human Rights from Kingston University, London, UK. She brings over six years of experience working for the protection of the oppressed and against human rights abuses in Europe, the United States, and Latin America. As the Program Manager for Smile Train Brasil, Camila works towards the improvement of every cleft patient´s life throughout the country by strengthening surgical treatment partnerships and enhancing the growth of our comprehensive cleft care programs

Dianne Erquiaga, Program Director, South America

Dianne Erquiaga, Program Director, South America

Dianne Erquiaga joined Smile Train in 2015 and since that time has worked tirelessly to increase access to care by expanding the organization’s programs in Spanish-speaking South America. She is directly responsible for Bolivia, Colombia, Ecuador, Peru, and Venezuela. She also works directly with our Cleft Leadership Center Fundación Gantz in Chile. As the Program Director for South America, she is dedicated to empowering Smile Train’s local treatment partners to provide safe, high quality, comprehensive cleft care in a timely manner. Serving families in need has been a cornerstone of her career. Prior to joining Smile Train, Dianne worked for more than 25 years aiding vulnerable populations through her advocacy, counseling, and social work efforts for a child protection agency in Los Angeles, CA. She also holds a Master’s Degree in Marriage and Family Counseling from California State University, Northridge and a Bachelor’s Degree in Psychology from the Universidad Femenina del Sagrado Corazón (UNIFE) in Lima, Perú where she currently resides.