The People Behind Smile Train

Susannah Schaefer

Susannah Schaefer

Executive Vice Chair and Chief Executive Officer

Susannah joined the management team of Smile Train in February 2013, after being a member of the Smile Train Board of Directors since 2003. She oversees the charity’s mission and day-to-day operations after almost twenty years in operational roles, bringing a vast network and experiences to the team.


Satish Kalra thumb

Satish Kalra

Chief Programs Officer

Satish joined Smile Train in 2000 and is the Chief Programs Officer, overseeing all aspects of program development and implementation. He also focuses his time and efforts to build awareness about cleft and Smile Train around the world. Prior to taking on the role of CPO, Satish spent 11 years as Smile Train’s Regional Director for South Asia. Under his leadership, Smile Train’s programs grew to more than 170 partner hospitals in India, Bangladesh, Nepal and Sri Lanka, performing over 450,000 free cleft surgeries for children in South Asia who would otherwise never have been able to afford them.


Troy Reinhart Vice President Donor and Community Relations

Troy Reinhart

Vice President, Donor and Community Relations

Troy joined Smile Train in 2001 and currently serves as Vice President of Donor and Community Relations. He manages the organization’s relationships with over 3 million donors who support Smile Train. He is also responsible for all community fundraising events and for managing the processing and telemarketing centers.


Dr Shell Xue thumb

Dr. Shell Xue

Senior Vice President and Regional Director, North Asia

Dr. Shell Xue joined Smile Train as Chief Project Officer for China in 2006 and currently serves as Senior Vice President and Regional Director for the North Asia region. She has used her coaching, resources development, and leadership skills to grow Smile Train’s partners from 143 hospitals to 397 in China. Smile Train’s cleft repair surgeries in China now average 26,000+ children annually, more than 70 per day.


Mamtaa Carrol

Mamta Carroll

Regional Director, South Asia

Mamta joined Smile Train in 2006 managing the largest program area in India and is currently the Regional Director, South Asia. Based in New Delhi and working on the frontlines in some of the most remote locations in India, Mamta has seen first-hand the enormity of unrepaired cleft, its impact on entire families, and the adaptability of Smile Train’s partners to transform lives.


Ashish Sabharwal

Dr. Ashish Sabharwal

Regional Director, South East Asia

Dr. Ashish Sabharwal joined Smile Train in 2006 and steered Smile Train’s programs in North, West and Central India to record more than 100% growth in the most resource deprived areas of the country. As Regional Director for South East Asia, Dr. Ashish is now overseeing all aspects of program development and strengthening relationships with internal and external stakeholders in the region.


Pamela Sheeran

Pamela Sheeran

Vice President and Regional Director, Americas

Pamela joined Smile Train in 2007 and currently serves as Vice President and Regional Director for Smile Train’s programs throughout the Caribbean and Americas. She manages the organization’s relationships with almost 100 local hospitals and foundations across this diverse region, spanning more than 17 countries with active programs.


Dr. Githinji Gitahi

Dr. Githinji Gitahi

Vice President and Regional Director, Africa

Dr. Githinji joined Smile Train as Regional Director for East Africa in March of 2008, after spending more than 10 years in the medical, pharmaceutical and media industries. In 2010, he was promoted to Regional Director, Africa. Under Dr. Githinji’s leadership, Smile Train’s Africa Program has increased the number of surgeries performed from under 2,000 a year in 2007 to over 10,000 a year.


Mackinnon Webster

Mackinnon Engen

Vice President, Programs

Mackinnon joined Smile Train in 2010 and serves as Vice President of Programs, helping to develop and strengthen Smile Train’s programs around the world to reach more children in need of cleft care. She works to ensure that as many children as possible have access to safe and high-quality care through a network of 1,100+ local partner hospitals and 2,000+ local surgeons. Smile Train’s programs have grown to reach over 350 children every day in communities around the world. Prior to joining Smile Train, Mackinnon worked internationally in the field of emergency and disaster response for the United Nations.


Mohamed Fakhreldin

Mohamed Fakhreldin Attia Hassan

Vice President and Regional Director, MENA

Mohamed joined Smile Train in 2012 after more than 22 years in various sales, marketing and general management functions. He has worked on numerous projects throughout the Middle East region where he gained extensive experience with global multinational companies, namely Roche Consumer Health. Mohamed is using his vast experience in the region to help children born with clefts receive the medical care needed to live normal and prosperous lives.


William Horan Vice President Development

William Horan

Vice President, Principal and Planned Giving

Bill joined Smile Train in August of 2012 and is responsible for principal and planned giving, encouraging impact giving from Smile Train’s top benefactors and trust and estate giving from the organization’s most committed donors.


The Board of Directors

Charles B. Wang, Founder and Chairman, Smile Train
Susannah Schaefer, Executive Vice Chair and Chief Executive Officer, Smile Train
Robert T. Bell, Executive Director, Charles B. Wang International Foundation
Michael J. Dowling, President and Chief Executive Officer, North Shore – LIJ Health System
William Fox, Chief Operating Officer, Brambleton Group, LLC
Ed Goren, Founder and Chief Executive Officer, Goren Media Group
Arthur J. McCarthy, Chief Financial Officer, NeuLion, Inc.
Roy E. Reichbach, General Counsel, NeuLion, Inc.
Richard A. Ruderman, President and CEO, Krieger Ruderman & Co., LLC
Donald J. Trump Jr., EVP of Development and Acquisitions, The Trump Organization


The Medical Advisory Board: Commitment To Patient Safety

The World's Most Respected Cleft Medical Professionals. The Smile Train Medical Advisory Board is comprised of the best and the brightest cleft experts in the world, from maxillofacial surgeons to anesthesiologists to speech pathologists. Led by world-renowned cleft surgeon, Dr. Ian T. Jackson, M.D. Program Director, Department of Medical Education, Providence Hospital, this board sets the standards for safety and quality for every Smile Train partner and program.

Ian Jackson, MD, DSc(Hon)FRCS, FACS, FRACS(Hon)
Emeritus Craniofacial Surgeon
Ian Jackson Craniofacial and Cleft Palate Clinic
Beaumont Health System

Dr. H.S. Adenwalla, MS
Head of the Department of Charles Pinto Centre for Cleft Lip and Palate
Jubilee Mission Medical College and Research Institute

Dr. Shi Bing
Vice President
West China Stomatology Hospital of Sichuan University

Philip Kuo-Ting Chen, MD
Director, Craniofacial Center
Chang Gung Memorial Hospital

Alvaro Figueroa, DDS, MS
Co-Director
Rush Craniofacial Center
Rush University Medical Center

Dr. Arun Gosain MD, FACS
Chief, Division of Plastic Surgery
Lurie Children’s Hospital
Northwestern University

Larry Hollier Jr., MD, FACS
Professor of Plastic Surgery
Baylor College of Medicine
Texas Children’s Hospital

Eric Hubli, MD, FACS, FAAP, FICS
Medical Director of Craniofacial and Cleft Services
Cook Children's Medical Center

Ethylin Wang Jabs, MD
Vice Chairman
Department of Genetics and Genome Sciences
Mount Sinai Medical Center

E. Heidi Jerome, MD
Associate Professor of Anesthesiology and Pediatrics
Department of Anesthesia
Columbia Presbyterian Medical Center

Jan Lilja, MD, DDS, Ph.D.
Department of Plastic Surgery
Sahlgrenska University Hospital

S. Anthony Wolfe, MD
Chief of Plastic Surgery
Miami Children's Hospital


US Staff

Shari Mason, Senior Director, Integrated Marketing
Janet Blackwood, Director, Grants Management
Adina Wexelberg-Clouser, Senior Manager, Community Relations
Amber Webb, Senior Manager, Integrated Marketing
Zachary Shuster, Manager, Medical Programs
Justin Twardy, Director, Administration and Human Resources
Elyse Taub, Director, Direct Marketing
Nikki Morin, Manager, Direct Marketing
Maryan Newbury, Manager, Grants Database
Priya Desai, Director, Strategic Partnerships
Kim Strauss, Manager, Donor Database
Emily Dakin, Associate, Grants Management
Beatriz Gonzalez Day, Vice President, Comptroller
Shenshen Zhao, Accountant and Managing Accountant, North Asia
Caitlin Roarke, Associate, Community Relations
Samantha Johnston, Manager, Corporate Partnerships
Jessica Burden, Associate, Community Relations
Ewa Rumprecht, Manager, IT
Jacob Chavira, Associate, Special Projects and Assistant to the CEO
Leonardo Cysne, Accountant
Josh Mizell, Assistant Comptroller
Michael Hackney, Associate, Digital Marketing
Deb Silver, Associate, Donor Relations
Erin Stieber, Vice President, Strategic Partnerships
Shannon Lambert, Director, Program Development
Phillip Johnson, Graphic Designer
Jessica Gutierrez, Associate, Direct Marketing
Kevin Scally, Senior Manager, Integrated Marketing
Richard Confrey, Senior Director, Major Gifts
Taina Miranda, Manager, Accounting
Amanda Flowers, Associate, Major Gifts
Masha Feiguinova, Senior Director, Corporate Partnerships
Lindsay Albala, Associate, Community Relations
David Riordan, Director, Major Gifts
Vanson Lee, Associate, Office Administration
Sarah Coulam, Senior Manager, Community Relations
Johnny Ortiz, Accountant


UK Staff

Daniel Coleman, Manager, Donor Engagement UK
Amerjit Chohan, Director, Fundraising UK
Amy Harris, Assistant, Donor Development UK


North Asia Staff

Monica Meng, Manager, Beijing Office
Robert He, Program Director, China
Elvis Chen, Program Director, China
Grace Ma, Administrative Assistant


Africa Staff

Nkeiruka Obi , Program Director, West Africa
Jane Ngige, Program Manager, East Africa
Dr. Esther Nyambura Njoroge, Program Director, East Africa
Honorine Namukara, Program Assistant, Rwanda
Victoria Awazie, Program Assistant, Nigeria
Violet Taku Tanyi Mbiaynor, Program Assistant, Cameroon


South East Asia Staff

Simon Lumban Tobing, Country Manager, Indonesia
Dzung T. Nguyen, Country Manager, Vietnam
Kimmy Coseteng-Flaviano, Country Manager, Philippines
Deasy Larasati, Program Manager, Indonesia
Ruth Advencya Monalisa, Program Manager, Indonesia
Aji Suryanto, Program Manager, Indonesia


South Asia Staff

Renu Mehta, Country Director, India
Leela Imam, Program Director, India
Dr. Gaurav Kumar, Program Director, India
Anjali Katoch, Director, Communications and Business Development, India
Mohammad Mostafizur Rahman, Country Manager, Bangladesh


Latin America Staff

Monica Dominguez , Program Manager, Mexico
Mariane Goes, Program Manager, Brazil